Complaint Resolution Policy
Purpose:
This policy outlines the procedures for resolving complaints related to our Continuing Professional Education (CPE) programs.
Procedure:
If you have any complaints regarding our CPE programs, please follow the steps below to ensure your concerns are addressed promptly and effectively:
- Contact Information:
For more information regarding administrative policies such as complaints, please contact the Training Department at [email protected] with the subject line “Complaint Resolution” from the email address associated with your ICAC account. - Submission of Complaints:
Complaints can be submitted via email. Please provide detailed information about the issue, including the program name, date, and specific concerns. - Review Process:
Upon receipt of a complaint, it will be reviewed by the designated department/individual. You will receive an acknowledgment of your complaint within 5 business days. - Resolution:
We aim to resolve all complaints within 14 business days. You will be informed of the resolution process and any actions taken to address your concerns. - Cancellation:
In the event that a program must be cancelled, registrants will be notified immediately via email and a refund and/or transfer to another event will be processed with no fee. Registrants will be notified of the rescheduled program. The Institute of Construction Advisory & Consultants (ICAC) does not assume financial responsibility for penalties or expenses incurred by registrants who must cancel travel arrangements due to course cancellation.
Compliance and Review:
This policy will be reviewed annually to ensure compliance with current CPE Standards and any applicable legal requirements.
Responsibility:
The Training Department is responsible for maintaining and updating this policy as needed.
Effective Date:
This policy is effective as of 10/1/2024.